How do I return Shein items?
Shein customers have a window of 35 days from the purchase date to return a Shein item. Here is how to return an item to Shein:
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- Log in to your account and select the message icon (located at the top right corner, next to the Shein logo)
- Choose 'Orders' then select the specific order containing the item that you wish to return
- Click 'Return item' at the bottom of the 'Order Detail' page
- State your reason for returning the item - you may need to upload a photo for certain reasons
- Choose your refund method e.g. opting for a Shein Wallet refund is faster, or via the ‘Original Payment Account’ for a refund to your bank.
- Select your return method e.g. pick either the Post Office or a UPS store for returning the item
- Submit your return and from there you should expect a confirmation email
